Privacy Policy

Last updated 04/08/26

1. Introduction

Ryecroft Meadow Ltd ("we", "our" or "us") operates Ryecroft Meadow, a secure enclosed dog walking field business available for private hire.

We are committed to protecting your privacy and handling your personal information fairly, securely and in accordance with UK data protection law. This Privacy Policy explains what information we collect, why we collect it, how we use it, who we may share it with and the rights you have regarding your personal information.

This Privacy Policy applies whenever you:

Visit our website.
Make a booking.
Contact us.
Visit our premises.
Subscribe to marketing communications.
Interact with us through social media or other communication channels.

2. Who We Are

Ryecroft Meadow Ltd (Company No. 16546299) is the data controller responsible for the personal information collected through Ryecroft Meadow.

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us.

Email: contact@ryecroftmeadow.com

Website: https://www.ryecroftmeadow.com

3. The Information We Collect

The information we collect depends on how you interact with us.

Booking Information

When you make a booking through our online booking system, we may collect:

First name
Last name
Email address
Mobile telephone number
Vehicle registration number(s)
Number of dogs attending
Booking date and time
Booked field
Booking history
Marketing preferences
How you heard about Ryecroft Meadow (if you choose to tell us)

When making a booking, you will also be asked to confirm that you have read and accepted our Terms and Conditions.

Enquiries

If you contact us before or after making a booking, we may collect:

Your name
Email address
Telephone number
The contents of your enquiry
Any documents, photographs or information you choose to send us

This applies whether you contact us via:

Email
Telephone
WhatsApp Business
Facebook
Instagram
Contact forms on our website
Any other communication method we provide

Payment Information

Payments are securely processed by Square.

Ryecroft Meadow Ltd does not store your full debit or credit card details.

Payment information is processed in accordance with Square's own privacy and security standards.

Website Usage Information

When you visit our website we may automatically collect technical information including:

IP address
Browser type
Device type
Operating system
Approximate location
Pages visited
Time spent on our website
Website navigation
Referring websites
Cookie information

This information helps us understand how visitors use our website and allows us to improve its performance and user experience.

Marketing Information

If you choose to receive marketing communications from us, we may retain:

Your email address
Your marketing preferences
Records of your consent
Records of when you unsubscribe

You can unsubscribe from marketing emails at any time using the unsubscribe link contained within our emails or by contacting us.

CCTV

CCTV operates throughout parts of our premises.

Depending on where you are on site, CCTV may record:

Images of visitors
Vehicles
Vehicle registration numbers
Individuals entering or leaving the premises
Activity around buildings, entrances, gates, parking areas and other parts of the site

Some cameras record continuously while others are motion activated.

4. How We Use Your Information

We use your personal information to:

Manage and administer bookings.
Send booking confirmations, appointment reminders and important service updates relating to your booking.
Contact you about your booking where necessary.
Respond to enquiries.
Process payments.
Improve our website and services.
Maintain accurate business records.
Protect our premises and investigate incidents.
Comply with legal and regulatory obligations.
Send marketing communications where you have chosen to receive them.

We only collect and use personal information where it is necessary for legitimate business purposes.

5. Our Lawful Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Performance of a contract – to provide the services you have booked.
Legitimate interests – to operate and improve our business, provide customer support, maintain security and protect our property.
Legal obligation – where we are required to retain or disclose information by law.
Consent – for marketing communications and certain website cookies where required.

You may withdraw your consent at any time where processing relies on consent.

6. Marketing Communications

If you choose to receive marketing emails, we may occasionally send updates about Ryecroft Meadow, including news, improvements, offers and events.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us directly.

Please note that booking confirmations, reminders and other service-related communications are not marketing emails and may still be sent where necessary.

7. Cookies and Website Analytics

Our website uses cookies and similar technologies to help it function correctly, improve your experience and understand how visitors use our website.

Where enabled, we use Google Analytics and may use Meta technologies to help us measure website performance and the effectiveness of advertising campaigns.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through your browser settings or our cookie banner where available.

For more detailed information about the cookies we use, please see our Cookie Policy.

8. Sharing Your Information

We do not sell, rent or trade your personal information to third parties for marketing purposes.

However, we use trusted third-party providers to help operate our business. These may include:

Wix (website hosting)
Acuity Scheduling by Squarespace (online booking system and appointment reminders)
Square (payment processing)
Google Workspace (business email)
Google Drive (business document storage)
Google Analytics
Meta (Facebook and Instagram)
WhatsApp Business
Reolink (CCTV system)

These providers only process personal information where necessary to provide their services and are responsible for protecting the information they process on our behalf.

We may also share personal information where required by law or where necessary to:

Prevent or detect crime.
Protect the safety of our customers, staff or property.
Respond to lawful requests from the police, courts or other public authorities.
Establish, exercise or defend legal claims.

9. International Transfers

Some of the third-party providers we use may process or store personal information outside the United Kingdom. Where this happens, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information in accordance with UK data protection law.

10. CCTV

CCTV is in operation across parts of our premises for the purposes of:

Protecting customers, staff and visitors.
Protecting our property and equipment.
Preventing and detecting crime.
Investigating incidents, complaints and insurance claims.

Some cameras record continuously while others are motion activated.

CCTV footage is normally retained for a maximum of 60 days before being automatically overwritten. Where footage is required for the investigation of an incident, insurance claim or legal matter, it may be retained for longer until the matter has been resolved.

Footage is only accessed by authorised individuals where necessary and may be shared with the police, insurers or other relevant authorities where appropriate.

11. How Long We Keep Your Information

We only keep personal information for as long as reasonably necessary for the purposes for which it was collected and to meet our legal obligations.

Typically:

Booking records are normally retained for up to 6 years after your last booking.
Business emails and enquiries are retained for as long as reasonably necessary for customer service, business administration and legal purposes.
Marketing information is retained until you unsubscribe or withdraw your consent.
Financial records are retained for at least six years where required by UK tax and accounting legislation.
CCTV footage is normally retained for a maximum of 60 days unless required for an investigation or legal proceedings.

We periodically review the information we hold and securely delete or anonymise personal information when it is no longer required.

12. Keeping Your Information Secure

We take the security of your personal information seriously and use appropriate technical and organisational measures to help protect it from unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to authorised individuals who require it to carry out their duties.

Although no online system can ever be completely secure, we work with reputable service providers and regularly review our security practices to help keep your information safe.

13. Your Rights

Under UK GDPR, you have a number of rights regarding your personal information.

These include the right to:

Request access to the personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal information where applicable.
Request that we restrict how we process your information.
Object to certain types of processing.
Withdraw your consent where processing is based on consent.
Request a copy of your personal information in a portable format where applicable.

Some of these rights are subject to legal exceptions.

If you would like to exercise any of your rights, please contact us using the details below.

14. Children's Privacy

Our services are intended for adults making bookings.

We do not knowingly collect personal information directly from children. Where children visit our premises, any personal information processed will normally have been provided by the responsible adult making the booking.

15. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites, and we encourage you to read their privacy policies before providing any personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or business practices.

The latest version will always be published on our website, and the "Last updated" date at the top of this page will show when any changes were made.

17. Contact Us